Privacy Policy
This page explains the general way BoulderGain collects, uses, stores, and shares personal information, including when users access the UAE market experience.
Last updated: March 25, 2026
If a specific UAE flow or another market requires additional privacy notices, those notices may apply alongside this page.
Core principle
BoulderGain uses personal data to operate the marketplace, process bookings and purchases, support users, and improve the product.
No promise of zero sharing
Some data must be shared with payment providers, infrastructure vendors, coaches, or clients when needed to deliver the service.
Related policies
For cookies and market-preference behavior, also read our Cookie Policy.
1. Information we collect
Account and profile data
Name, email address, phone number, profile photo, location, languages, specialties, availability, and other information you choose to provide.
Booking and purchase data
Booking history, program purchases, messages, support requests, payout details for coaches or partners, and transaction-related metadata.
Technical and usage data
Device, browser, IP address, approximate region, page activity, market or language preference, and similar operational analytics.
Payment-related data
Payment instruments are generally handled by payment providers. BoulderGain may store billing metadata, transaction identifiers, and payout readiness information.
2. How we use data
- Create and manage accounts, profiles, bookings, and purchases.
- Process payments, payouts, refunds, disputes, and other marketplace operations.
- Support users, investigate incidents, prevent fraud, and protect the platform.
- Improve search, discovery, messaging, onboarding, and other product features.
- Send operational emails, notices, and other service communications.
3. When we share data
BoulderGain may share personal data only when reasonably necessary to operate the service, comply with law, or protect users and the platform.
With coaches and clients
Limited profile, booking, and communication information may be shared between the parties involved in a coaching relationship.
With vendors and processors
This can include payment processors, hosting providers, analytics tools, messaging tools, and other service providers acting on BoulderGain's behalf.
For legal and safety reasons
Data may be disclosed when required by law, court order, investigation, or when needed to reduce abuse, fraud, or safety risks.
For business changes
If BoulderGain is restructured, sold, or merged, data may be transferred as part of that business process, subject to applicable law.
4. Retention and security
We retain data for as long as it is reasonably needed to operate the platform, comply with legal obligations, resolve disputes, enforce agreements, or maintain records tied to marketplace activity.
We use technical and operational safeguards that are appropriate for the service, but no online system can be guaranteed to be perfectly secure.
5. Your choices and rights
Depending on your location, you may have rights to access, correct, export, delete, or object to certain uses of your personal data. BoulderGain may ask for identity verification before handling those requests.
To make a request, contact support@bouldergain.com.
6. Cookies, analytics, and market preferences
BoulderGain may use cookies and similar technologies for sign-in, security, performance, analytics, and remembering things like market or language preference. Details are described in the Cookie Policy.
7. International use
BoulderGain serves more than one market. As a result, your data may be processed in countries other than the one where you live, subject to applicable legal requirements and vendor arrangements.
8. Contact
Questions about privacy can be sent to support@bouldergain.com. For general platform help, you can also use the contact page.