Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information with complete transparency.
This policy applies to all users of BoulderGain and covers all our privacy practices.
Our Commitment to Your Privacy
At BoulderGain, we believe privacy is a fundamental right. We only collect data that helps us provide you with exceptional coaching services, and we never sell your personal information to third parties.
This Privacy Policy explains how BoulderGain Inc. ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our platform.
Information We Collect
Account Information
Personal details you provide when creating your account
- Name, email address, phone number
- Profile photo and bio
- Location and timezone
- Professional certifications (coaches)
Activity Data
Information about how you use our platform
- Session bookings and history
- Messages and communications
- Search queries and preferences
- Profile views and interactions
Payment Information
Financial data processed securely through our payment partners
- Payment method details (tokenized)
- Transaction history
- Billing addresses
- Payout information (coaches)
Technical Data
Device and usage information collected automatically
- IP address and location
- Browser type and version
- Device information
- Usage patterns and analytics
How We Use Your Data
Essential Services
- Account creation and management
- Processing bookings and payments
- Facilitating coach-client communication
- Customer support and assistance
Platform Improvement
- Personalized coach recommendations
- Platform analytics and optimization
- Fraud prevention and security
- New feature development
Marketing Communications (Optional)
With your explicit consent, we may send you marketing emails about new features, special offers, or fitness tips. You can opt out at any time.
When We Share Your Data
We Never Sell Your Data
BoulderGain does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing for Service Delivery
Payment Processing
We share payment information with our payment processor (Stripe) to handle transactions securely. They are bound by strict data protection agreements.
Coach-Client Matching
Basic profile information is shared between coaches and clients to facilitate bookings and communication within our platform.
Legal Requirements
We may disclose information when required by law, such as responding to court orders or protecting our rights and safety.
Data Security
Enterprise-Grade Protection
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted data storage at rest
- Regular security audits and penetration testing
- Multi-factor authentication options
Operational Safeguards
- Limited employee access on need-to-know basis
- Background checks for all staff
- Incident response and breach notification procedures
- Regular staff security training
Your Privacy Rights
You have significant control over your personal data. Here are your rights and how to exercise them:
Access Your Data
Request a copy of all personal data we hold about you
Correct Your Data
Update or correct any inaccurate personal information
Delete Your Data
Request deletion of your personal data (right to be forgotten)
Limit Processing
Restrict how we process your data in certain circumstances
Data Portability
Receive your data in a machine-readable format
Withdraw Consent
Remove consent for marketing communications or optional features
Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations:
- Active accounts: Data retained while account is active
- Closed accounts: Most data deleted within 30 days
- Financial records: Retained for 7 years for tax compliance
- Anonymous analytics: May be retained longer for insights
International Data Transfers
BoulderGain operates globally, and your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for all international transfers.
Transfer Safeguards
- • Standard Contractual Clauses approved by data protection authorities
- • Adequacy decisions for transfers to countries with equivalent protection
- • Additional security measures for sensitive data
Contact Our Privacy Team
Have questions about your privacy rights or our data practices? We're here to help.
Privacy Officer: privacy@bouldergain.com
Data Protection: dpo@bouldergain.com
General Support: support@bouldergain.com
Address: BoulderGain Inc., 123 Fitness Street, San Francisco, CA 94105
Privacy-First Fitness Platform
Your data is safe with us. Join BoulderGain with confidence, knowing your privacy is protected by industry-leading security measures.