Terms of Service
Clear, fair terms that protect everyone in the BoulderGain community. We believe in transparency and straightforward agreements.
These terms apply to all users of the BoulderGain platform, including coaches and clients.
1. Acceptance of Terms
By accessing or using BoulderGain ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Platform.
These Terms constitute a legally binding agreement between you and BoulderGain Inc. ("Company", "we", "us", or "our").
2. User Accounts
Account Creation
- You must be at least 18 years old to create an account
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- One account per person - no duplicate or shared accounts
Account Responsibility
You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use or breach of security.
3. Coach Services & Obligations
Coach Requirements
- Maintain valid professional certifications and credentials
- Provide services with professional competence and care
- Maintain appropriate professional liability insurance
- Respond to client communications within 24 hours
Service Standards
Coaches agree to provide services according to industry best practices and maintain high standards of professionalism. All coaching advice must be within the scope of your certified expertise.
4. Client Responsibilities
Health & Safety
Consult with your physician before beginning any fitness program. You participate in coaching services at your own risk and assume full responsibility for your health and safety.
Client Obligations
- Provide accurate health and fitness information to your coach
- Follow safety guidelines and exercise within your capabilities
- Communicate any injuries or health changes immediately
- Respect scheduled session times and cancellation policies
5. Payments & Refunds
Payment Processing
All payments are processed securely through our payment partners. By making a purchase, you authorize us to charge your selected payment method for the total amount of your order.
Refund Policy
- 24-hour cancellation: Full refund for sessions cancelled 24+ hours in advance
- Satisfaction guarantee: Refund available if not satisfied with your first session
- Coach no-show: Automatic full refund for confirmed sessions
Commission Structure
BoulderGain retains a service fee from each booking to maintain the platform, process payments, and provide customer support. Commission rates are clearly disclosed to coaches before joining.
6. Prohibited Conduct
Strictly Prohibited Activities
- • Circumventing platform payments or fees
- • Sharing false credentials or misrepresenting qualifications
- • Harassment, discrimination, or inappropriate behavior
- • Sharing personal contact information to bypass the platform
- • Creating fake reviews or manipulating ratings
- • Violating intellectual property rights
- • Providing medical advice outside scope of certification
Enforcement
Violations may result in warnings, account suspension, or permanent termination. We reserve the right to investigate suspicious activities and take appropriate action to protect our community.
7. Privacy & Data Protection
Your privacy is important to us. Our data collection, use, and protection practices are detailed in our Privacy Policy.
Data Security
We implement industry-standard security measures to protect your personal information. However, no internet transmission is 100% secure, and you use the platform at your own risk.
8. Limitation of Liability
Platform Disclaimer
BoulderGain serves as a marketplace connecting coaches and clients. We do not provide coaching services directly and are not responsible for the quality, safety, or outcomes of coaching sessions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOULDERGAIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.
User Responsibility
Users acknowledge that fitness activities involve inherent risks and assume full responsibility for their participation in coaching services obtained through the platform.
9. Modifications to Terms
We may update these Terms from time to time. We will notify users of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated Terms.
10. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@bouldergain.com
Address: BoulderGain Inc., 123 Fitness Street, San Francisco, CA 94105
Phone: +1 (555) 123-4567
Ready to Join BoulderGain?
Now that you understand our terms, start your fitness journey with confidence. Join thousands who trust BoulderGain for their coaching needs.